Welcome to Backhouse Insurance Brokers

We have since 2008 used Backhouse to place all our insurance risks, their unique approach to our tender process was one of the major factors behind placing our trust in Backhouse. They took the trouble to research our business carefully and brought to our attention areas of cover that had never been considered before.

We find Backhouse both conscientious, professional and great value for money delivering a first class claims service.

Since taking over our account, Backhouse have done everything that they promised they would when they were trying to win the work. They meet with me once a month to review all our insurances and, as they become more acquainted with our business, bring to our attention items that they believe would be appropriate to our current or future needs. As part of this process they have produced a comprehensive, though easy to understand, schedule of all our cover which they update prior to each meeting. This doesn’t seem much, in fact it isn’t; but in my 30 years of dealing with insurance brokers this has never been done so efficiently, or consistently, as it has by Backhouse.

Simply put, they are the best brokers I have ever come across!

Backhouse Insurance Brokers have acted for AMS Neve’s business for over thirty years. In all that time, we have never been other than totally happy with their service, attention and expertise.  A great and close-knit team of people to work with.

Backhouse became one of our panel  brokers we sought advice on renewal of block insurance policies in 2009 having been recommended by one of our freeholders.  Their renewal and rebroking systems are excellent, comprehensive and very user friendly. This is most helpful when the end user and decision maker is a director of a block and not necessarily versed in the insurance minutia.

We rapidly discovered that Backhouse also take a very proactive role in claims management and process this in house where feasible unlike many brokers who push claimants to the Insurers claim line. Our clients genuinely feel that the Backhouse team are on side and keen to support and assist them when making claims. We find this most refreshing and instantly removes most of the stress from a claims situation.

I would like to take this opportunity to thank you for the very professional and speedy manner in which you dealt with my recent claim. From notifying you of the damage to my Colnago carbon fibre bike to receiving the cheque, you and your team dealt with this in a manner which could not have been bettered. Having been a customer of Backhouse insurance for many years, it just goes to show that in the unfortunate event of a claim arising, it is much better to leave everything in your more than capable hands. The claim was agreed and a decision was made by the insurers within a matter of days without the need to fill in a claims form. Once again, a big thanks to all at Backhouse Insurance.